Our Policies

Ordering:

Dental Material orders can be placed by phone between 8:30AM and 6:00PM EST. New orders for specialty products (loupes, LED lighting systems, Calaject, EZ DAM & Brilliance whitening) can be placed directly with your local Magnification and Specialities representative.

Satisfaction guarantee:

We don’t believe that you can really determine if you like using a product unless you have tried it in your practice. Therefore, most dental materials are covered by a 30 day satisfaction guarantee. If you’re not happy with it, we take it back with no cost to you. Before ordering, ask if the policy applies to your particular purchase. For returns, you must call Synca to obtain a “Return Merchandise Authorization” number and return materials at your expense.

ExamVision loupes and lights are covered by a special 45 day satisfaction guarantee. (click for details)

Non refundable products:

The following products are non-refundable: ExamVision Visionshield (L-XL-MAX), Adaptor for Visionshield, DFENSE visors, Synca gowns.

Shipping:

Instead of including shipping costs in our prices, dental material orders are subject to a single $12.95 shipping charge*. Call before 3:00PM and 95% of orders are delivered within 48 hours across Canada. Some heavy items are shipped to western Canada via ground transport, which may take 5 days. Speciality product orders have different shipping rates. Shipping Costs to labs and denturists is included in the price of orders over $250 for Fiber products. Call Synca within 48 hours of receipt to report any goods that appear to be damaged in transit.


*subject to change without notice.

Prices:

Prices are subject to change without notice, mainly due to fluctuations in currency. Most current prices are available via our shopping cart: ca.synca.com, or by contacting your local Magnification and Specialties representative. Synca is not responsible for pricing errors on the web site.

Returns and Defective Products:

Dental materials in unopened packages may be returned at your expense without a restocking fee up to 2 months from the date of purchase. Endoret in sealed boxes of 10 kits (KMU15-US) may be returned for credit within 30 days of invoice. Between 2 and 4 months, a 25% restocking fee will apply. Dental materials are not returnable after 4 months from purchase. If a dental material is defective and has not reached its expiry date, Synca will replace the material free of charge and cover all shipping charges. Call Synca to obtain a “Return Merchandise Authorization” number.

Commitment to Quality:

Synca is committed to a quality system and is ISO 13485:2003 certified. Synca maintains a current medical establishment license as required by Health Canada. Synca is the authorized and appointed distribution channel for all products that appear in this website.

Lot number:

For implanted devices, it is recommended to register the lot number in the patient’s chart.